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Hospitality Management (Theory)
Paper Code:
HSC-603
Credits:
03
Contact Hours:
45.00
Max. Marks:
100.00
Objective:
This course will enable the students to:
- Understand different types of services offered in hospitality industry.
- Details regarding housekeeping and different ways of maintaining cleanliness.
8.00
Unit I:
Institutions offering hospitality services
- Types of institutions offering hospitality services
- Hospitality functions and operations
- Role of housekeeping in hospitality industry
8.00
Unit II:
Housekeeping
- Organization of housekeeping department
- Duties and responsibilities of housekeeping staff
- Job descriptions and specifications
- Co-ordination of housekeeping department with other departments
- Job procedures, calculations of standard time, types of shifts
10.00
Unit III:
Linen Room
- Linen Room -Layout/plan and physical features of a linen room
- Types of linen and their selection
- Stock determination, control and distribution, record keeping
- Condemnation and reuse procedure
- Linen room staff and their duties
- Storage procedure for linen
- Uniform and Maintenance
- Types of uniform
- Selection
- Distribution and control
- Identification and preparation for repair
- Maintenance procedure
10.00
Unit IV:
Cleaning
- Cleaning Activity
- Cleaning agents
- Cleaning equipment
- Types of cleaning
- Cleaning techniques
- Pest control
9.00
Unit V:
Communication system & Energy and water system
Communication system
- Public address system
- Intercom system
- Music
- Television
Energy and water system
- Power requirements
- Water control taps
- Waste water circulation
- Solar water heaters
Essential Readings:
- Andrews Sudhir (1978):Hotel Housekeeping Traning Manual, Tata McGraw Hill Publication Co Ltd. New Delhi.
- Branson, C.J. and Lennox, M.(1988):Hotel, Hotel and Hospital Housekeeping,5th Edition, Redwood Books, Trowbridge Wilshire, London.
References:
- David M. Allen(1983):Accomodation and Cleaning Services, Vol. I & II, Houston Hutclunson and Co.(Publishers Ltd)
- R. Lewis, T. Begg’s, M. Shaw, S. Croffot(1986), Vol I& II, AVI Publishing Co. Inc. Westport Connecticut.
- Mary Ellen’ Guide to good enough Housekeeping by Mary Ellen Pinkham and Dale Burg.
- National trust Manual of Housekeeping by Sandwith.
- The Robert E. Lee Family Cooking and Housekeeping Book by Anne Carter Zimmes.
- The illustrated Good Housekeeping Encylopedia Cook Book Three Volumes BY Good Housekeeping magazine.
Academic Year:
