This course will enable the students to understand:-
a) Approaches to food service management
• Different approaches (Traditional, classical, scientific)
• Management by objectives
• Systems approach to food services
• Quantitative approach
• Total quality management of approach.
b) Managing an organization:
• Process involved
• Principles of Management
• Functions of Management.
c) Management of Resources (Capital, equipment, functions, space, staff etc
a) Records & controls : Basic concept
• Types of Budget
• Records (Purchase, receiving, storage, production, service, income and expenditure)
• Reviewing actual performance records.
• Profit & loss statement.
b) Cost Control
• Factors affecting cost control
• Determining selling price of food
• Checklist for cost control
• Designing for profit.
a) Leadership (definition, components, approaches to leadership)
• Leaders qualities attitude and behaviour and values.
• Leadership styles
• Communication - The key to effective leadership
• Application to food service management.
b) Staff planning and Management
• Approaches to staff management
• Issues in planning and management
• Steps in planning
• Staff scheduling.
Employment Process
Evaluation & appraisal)
5. Laws governing staff planning and management
• Employees laws
• Trade unions and contract negotiations.
6. Personnel Function - Work productivity:-
a) Meaning and definition of work productivity
b) Understanding formal relationship and duties.
• Vertical and horizontal division of labour.
• Line and staff division of labour.
• Departmentalization.
• Organization Chart
• Coordination.
c) Design of Job (job analysis, job description, job titles and job enrichment)
d) Work Design
e) Work measurement in food service operation.
f) Productivity Improvement & quality circles.
7. Entrepreneurship Development: Definition, concept and importance.
Characteristics: - Types of entrepreneur: Qualities, qualifications of good entrepreneur. Factors determining the development of entrepreneurship, entrepreneurship education and training; obstacles in the development of entrepreneurship.
Personnel /Human Resources Management (1988) D.A. Deeenzoa & Robbins Prentice Hall
12. Personnel Management –Monappa and saiddeen.